Cookies & Privacy Policy


Sustainability Television Inc. (“Sustainability TV") is committed to protecting the privacy and confidentiality of personal information entrusted to us.

What Is Personal Information?

This Privacy Policy is applicable to all users of the Website (as defined in Sustainability TV’s Terms of Use, and all those who provide personal identifiable information (“Personal Information”) to Sustainability TV. When this Privacy Policy uses the term “Personal Information”, it means information which when considered in combination, identifies a particular individual, such as the individual’s full name (first name and surname together), postal address, date of birth, social insurance number and email address. When certain other non-identifiable information is directly associated with Personal Information, this other information also becomes Personal Information for purposes of this Privacy Policy.

What Is the Scope of Sustainability TV’s Privacy Policy?

This Privacy Policy addresses our policies and procedures relating to the Personal Information of individuals, such as our customers. This Privacy Policy is applicable to the Personal Information of all users of the Website.

Personal and Other Information Collected by Sustainability TV.

Sustainability TV collects Personal Information that is voluntarily provided by you when you open an “individual member account” or a “corporate member account”, enter an Sustainability TV promotion or contest, answer our polls or surveys, register as a member, sign up for additional services, or communicate with us by mail, telephone or electronically. The type of information we collect and maintain may include your name, mailing address, email address, telephone number, gender, date of birth, purchase history, credit card number, complaints you may have about our products or services, a record of promotions offered to you, and your preferences. This type of information is collected, used and disclosed in accordance with the form of consent required by applicable law and its use is limited to the objectives for which it was collected as described in this Privacy Policy.

We may collect information through technology (such as logging IP addresses) for routine system administration purposes, to make our Website more interesting and useful to you, or to manage data and content delivery. 


Sustainability TV may also collect information that is stored in cookies, and we may associate this information with your Personal Information. Cookies are small pieces of information stored on your hard drive, not on the Website. We use cookies for a number of reasons. Cookies allow you to store your password without having to constantly re-enter it. Cookies also help us to tailor the Website to better match the needs and interests of our customers and members, and they allow us to better understand how users in general use our sites, which in turn helps us to focus our resources on features that are most popular with our users. You are always free to decline our cookies if your browser permits, but some parts of the Website may not work properly if you do.

Privacy of Children.

For those parts of the Website which may appeal directly or indirectly to children under 19 years of age (“Age of Majority”), to complement this Privacy Policy Sustainability TV has the following additional online privacy policies which speak specifically to the Personal Information of children.  The following is in addition this Privacy Policy with respect to those users.

Some of the programs offered by Sustainability TV are not intended for children under the Age of Majority and we do not knowingly collect information from children under this age on the Website.  When registering on the Website, we may require that users submit their birth dates and no individual shall be permitted to join as a member if they indicate that they are under the Age of Majority, unless they have parental (which includes a legal guardian) consent.  Consent must be provided in writing to Sustainability TV together with sufficient information so as to be able to clearly identify the consenting parent or legal guardian. Under no circumstance shall anyone under 19 years of age be knowingly allowed to become a member.

Sustainability TV urges all parents and legal guardians to supervise their children’s exploration of the Internet and any online services, and to teach their children about protecting their Personal Information online.

This section of the Privacy Policy outlines the information usage practices of Sustainability TV. By accessing, browsing or using the Website, you signify your agreement to the terms and conditions of this Privacy Policy in its entirety. When submitting your or your child’s Personal Information to Sustainability TV, you will be prompted to expressly indicate your agreement to the terms and conditions of this Personal Information. If you do not agree to this Privacy Policy, please do not submit your Personal Information to Sustainability TV. We reserve the right, at our discretion, to change, modify, add or remove portions of our children’s Privacy Policy at any time.  If at some point in the future, there is a material change to Sustainability TV's information usage practices that relate to a child’s Personal Information, you will be notified of such change, and will be required to indicate whether or not you agree to the change.


We reserve the right to collect, use and disclose your Personal Information without consent where required or permitted by law.

Otherwise, Personal Information will be collected, used and disclosed in accordance with the form of consent required by applicable law and its use will be limited to the objectives for which it was collected as described herein. The form of your consent can vary from implied consent to express consent, depending upon the circumstances and the sensitivity of the type of information collected. We will rely on implied consent when we can reasonably conclude that you have given your consent by your action (e.g. by giving us your name and contact information so that we may send orders to you) or inaction (e.g. by not exercising an ability to opt-out that is provided to you at the time your contact information is collected). This Privacy Policy identifies the purposes for which your Personal Information is collected, used and disclosed.  Additional consent will be obtained from you should we wish to use or disclose your Personal Information for any additional purpose.

Why Does Sustainability TV Collect Personal Information?

Sustainability TV may collect Personal Information (such as, but not limited to an email address) for the following reasons:

1.             To provide you with the products or services you have requested, including processing your payment;

2.             To provide you with services in accordance with your “corporate member account”;

3.             To provide you with services in accordance with your “individual member account”;

4.             To allow us to serve you better through enhanced products, customer service and directed Sustainability TV promotional efforts of particular interest;

5.             To properly investigate and respond to any complaints, questions or concerns you may have about our products or services; and

6.             To determine your eligibility for our products and services.

7.             To communicate with you via email to send you our monthly member newsletter.

Consent to Communications via email.

All member accounts (individual and corporate) specifically consent to receiving communications from Sustainability TV via email and or via other information provided in your member account.

All members of expressly agree to receiving our monthly newsletter via email, unless you choose to opt-out via the unsubscribe feature found in the newsletter or by requesting via email to be unsubscribed.

Sustainability TV reserves the right, and you expressly agree to allowing Sustainability TV the right to contact you via the contact information you supply to us as long as you maintain a member account on

From time-to-time you may have the opportunity to opt-in to receive offers, promotions or other information from Sustainability TV, in which case your information will be used to provide you with promotional offers for Sustainability TV products that we believe may interest you and to solicit your opinion on our products and services. If you have opted-in to receive these offers, we may also use your Personal Information to ensure that your contact information is accurate and up to date.  

What Kind of Personal Information Does Sustainability TV Disclose, to Whom and Why?

Sustainability TV may share your Personal Information with its respective successors and assigns, but only to the extent necessary to fulfill the purposes identified under this Privacy Policy. In addition, Sustainability TV may disclose your Personal Information to third parties as follows:

1.            To Third Parties To Perform Processing and Other Specialized Services: At times, Sustainability TV may use outside organizations to perform specialized services such as, but not limited to, contests or collection of overdue accounts. These service providers are only given the information needed to perform those services and they are bound contractually to protect the privacy and security of your information and to limit the use of your Personal Information to the service being provided.

2.            To Third Parties in the Event of Legal Reasons: We advise you that we may disclose Personal Information to the government or to other legal or regulatory authorities (i) if so ordered by a court of law or (ii) for other legal reasons, such as (a) to comply with legal process such as a search warrant, subpoena or court order; (b) to protect the company’s rights and property; (c) to investigate reports of fraud or of users sending material using a false email address or users sending harassing, threatening, or abusive messages; (d) to protect against misuse or unauthorized use of the Website; or (e) in emergencies, such as when we believe someone’s physical safety is at risk. In some cases, disclosure may be required by law to be without notice to you.

3.            To a Third Party in the Event of a Significant Transaction or Other Event: In the case of any significant transaction or event involving Sustainability TV, including for example (but not limited to), a sale, merger, amalgamation, financing, re-organization, bankruptcy, liquidation, or insolvency, other parties to the transaction and their professional advisors may need to have access to Sustainability TV's customer lists and various databases as part of the due diligence process. In this event, Sustainability TV would only provide such access under terms of a strict confidentiality agreement. Also, upon completion of the transaction or event, your Personal Information would be transferred to Sustainability TV's successor-in-interest to be used for the purposes for which it was collected.

How Long Does Sustainability TV Retain Personal Information?

We keep your Personal Information as long as you maintain an account with us, or such period of time as is reasonably necessary to meet the purposes for which it was collected or to comply with any legal requirements, including statutory retention periods. When your Personal Information is no longer required for a specific purpose or legal requirement, it will be erased from our records.

What Security Measures Does Sustainability TV Have in Place To Safeguard Personal Information?

Sustainability TV has implemented physical, electronic and administrative measures to protect your information from error, loss or unauthorized access. For example, we use industry-standard efforts, such as passwords and firewalls to safeguard the confidentiality of your Personal Information contained on our computer systems. In addition, our employees and any third parties we use are contractually bound to protect the confidentiality of your Personal Information and access is restricted to those with a need to know the information to carry out an identified purpose. 

Where is my Personal Information Located?

Your Personal Information may be stored and processed in servers located in Canada, and the USA. These servers will always be subject to the safeguards described in this Privacy Policy to protect against unauthorized collection, use or disclosure, and you shall be able to access the Personal Information stored in such servers in accordance with this Privacy Policy.

Non-Personal Information.

Non-personal or aggregated information is information that cannot be associated with or traced back to a specific person. When users browse the Website, for example, Sustainability TV gathers information about the number of users who are viewing each page so that Sustainability TV can learn what features are the most popular. Sustainability TV also uses this data, both aggregated and personally identifiable, to personalize and enhance your onsite experience by displaying content and marketing messages Sustainability TV believes will be of interest to you and to deliver content that is specific to your region. Sustainability TV may disclose anonymous, aggregated information about the Website to third parties.

In addition, to help us better understand our markets, Sustainability TV may gather demographic information for analytical purposes on an anonymous, aggregate basis. This information is not kept, used or disclosed at the individual level, but may be disclosed to third parties on an anonymous, aggregate basis.

Links to Third Party Sites.

Users may, through hypertext or other computer “links”, gain access to other websites on the Internet which are not operated by Sustainability TVSustainability TV is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by Sustainability TV of the website linked to. Sustainability TV ASSUMES NO RESPONSIBILITY FOR ANY MATERIAL OUTSIDE OF THE WEBSITES OPERATED BY SUSTAINABILITY TV, INCLUDING ANY WEBSITES WHICH MAY BE ACCESSED THROUGH A LINK ON AN SUSTAINABILITY TV OPERATED WEBSITE. Unless otherwise indicated at an Sustainability TV operated website, Sustainability TV is not sponsored by or affiliated with the linked websites, and trademarks used in connection with linked websites are not trademarks of Sustainability TV. Sustainability TV specifically disclaims responsibility for any inadvertent viewing by anyone under the age of Age of Majority of any material intended for adults on a website accessed through use of a linked website.

How To Control How Your Personal Information is Collected, Used and Disclosed.

You have control over how we collect, use and disclose your Personal Information. Any comments, questions or changes regarding the collection, use and disclosure of your Personal Information  shall be directed to Sustainability TV’s Customer Service Department, as described below.

You may choose not to receive email from us, even after granting permission, by unsubscribing. Instructions on how to unsubscribe from emails that are not related to processing of your transactions with us are included in each such email.

A request for a copy of the Personal Information we keep about you, depending on the laws of your country, must be made in writing giving details with which Sustainability TV can identify you. Information will be furnished in accordance with applicable law.

Questions, Updating and Accessing Your Personal Information.

If you have any questions or comments about Sustainability TV’s Privacy Policy, would like to advise us how you would like your Personal Information not to be used or disclosed, or would like to access or update your Personal Information please contact us at:


Email:  privacy (at)



Sustainability Television


3665 - 349 West Georgia St.
Vancouver, BC, Canada V6B 3X8


Please note that certain information is required by Sustainability TV to process payment and fulfill any orders that you may place through the Website.  This means that if you withdraw your consent to the collection, use or disclosure of your Personal Information for these purposes, Sustainability TV will not be able to fulfill your orders.

If, after contacting our Customer Service Representative, your concerns or questions have not been resolved to your satisfaction, you can contact Sustainability TV’s Legal Department in writing via regular mail or email:


Sustainability Television Inc.
Attention: Legal Department


3665 - 349 West Georgia St.
Vancouver, BC, Canada V6B 3X8

Email:  privacy (at)

Acceptance of Privacy Policy.

This Privacy Policy outlines the information usage practices of Sustainability TV. By accessing, browsing or using this Website or by submitting your Personal Information to Sustainability TV, you signify your agreement to the terms and conditions of this Privacy Policy. If you do not agree to this Privacy, please do not submit your Personal Information to us. Sustainability TV reserves the right, at its discretion, to change, modify, add or remove portions of this Privacy Policy at any time. If at some point in the future, there is a material change to our information usage practices that affects your Personal Information, you will be notified of such change by a conspicuous posting on the Website and will be prompted to elect whether or not you agree to the change. Depending on the changes made, you may be unable to utilize an Sustainability TV service or Website if you choose not to agree to a modification to this Privacy Policy. If any future change affects our payment processing and order fulfillment functions, if you withhold your consent, we may not be able to continue to process payments or fulfill orders from you. Your acceptance of a revised Privacy Policy, which may be communicating by clicking to indicate your consent for the continued provision of your Personal Information to Sustainability TV following the effective date of any changes to this Privacy Policy shall mean that you have accepted those changes, subject to your continuing right to notify us at any time as to how you would like Sustainability TV to treat your Personal Information.

Effective Date: June 29, 2014